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 info@loolacosmetics.com

 

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FAQ

For wholesale inquires, please fill out this form

 
How do I know if my order has been shipped??
 
An email will be sent to you once the *tracking number is generated (if you choose shipping that has tracking, but regardless we will send you a confirmation of your order). You can enter the tracking number into the canadapost.com, www.fedex.com, usps.com website and it will advise you of the packages whereabouts.
If you have not received and email with your tracking number after 4 business days, please check your junk/spam inbox or contact us. Shipping emails are sent to the email address you entered in PayPal when placing your order.
Please be sure your mailing address is correct as we may not be able to change your address once the order is completed.
 
What shipping method do you use?
 
We ship via Canada post, USPS, UPS, and Fedex. We offer first class standard shipping to Canada (4-7 business days).International orders may take up to 10-15 business days or longer to arrive. You may track your order by visiting the courier's website.
 
How is my order processed?
 
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on SaturdaySunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 24-64 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from Loola Cosmetics will indicate an actual processing time frame.
 
How do I check on or contact someone about an order I have placed?
 
For questions regarding the status of your order, or any other questions, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. (fastest option) or call us at 1-855-50-LOOLA.
 
What is your return policy?
 
We will gladly accept exchanges only on Lipsticks and eyeshadows within 3 days of receiving your order if we didn't send you the right item. Items must be unused with seals intact. We will not accept any exchanges not authorized by Loola Cosmetics or that are unsealed and or used. We reserve the right not to accept an exchange for any reason. Customers are responsible for return shipping cost. We do not give refunds or credits. All sales are final. Please email This email address is being protected from spambots. You need JavaScript enabled to view it.for any other questions or concerns. A representative will respond within 24-48 hours.
 
No exchanges will be accepted for Eye Shadows. All sales are final
 
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address match the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
 
 Do we ship outside North America: our order will not be shipped. 
We ship orders over fifty dollars worldwide e.g to Nigeria, China, Kenya, Australia. We will get your Loola goodies to you anywhere in the world that has a courier service.