Refund policy

We will gladly accept exchanges only on Lipsticks and eyeshadows within 3 days of receiving your order if we didn't send you the right item (i.e the wrong shade, or quantity). Items must be unused with seals intact. We will not accept any exchanges not authorized by Loola Cosmetics or that are unsealed and or used. We reserve the right not to accept an exchange for any reason. Customers are responsible for return shipping cost. We do not give refunds or credits. ALL SALES ARE FINAL. Please email info@loolacosmetics.com for any other questions or concerns. A representative will respond within 24-48 hours.

All items purchased on sale, or purchased discounted are FINAL (No refunds, exchanges, or store credit).

We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address match the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.